Privacy & Confidentiality Policy — IntegMeds

Welcome to IntegMeds (“we”, “us”, or “our”), accessible at https://integmeds.bd.

At IntegMeds, we value your privacy and are committed to protecting your personal information. This Privacy & Confidentiality Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase products, create an account, or interact with our customer support services.

By using our website, you acknowledge the data practices described in this policy. Where required, we will obtain your consent before processing personal information for specific purposes.

1. Information We Collect

We may collect personal information when you place an order, register an account, subscribe to updates, or communicate with us through our website, social media, or customer service channels.

Personal Information

Depending on the services you use, we may collect:

• Full name

• Email address

• Mobile or telephone number

• Billing and delivery address

• Account registration details

• Order history and purchase information

• Payment method, transaction references, and payment verification details

• Other information you voluntarily provide

Communication Information

We may retain records of your interactions with our customer support team, including:

• Customer inquiries and complaints

• Emails, messages, and support requests

• Order-related communications

• Feedback and product reviews

Technical & Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and website interactions

• Cookies and session information

• Approximate location derived from technical information

This information helps us maintain website functionality, improve security, and enhance your shopping experience.

2. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

Order Processing & Delivery

• Processing and confirming customer orders

• Arranging product packaging and delivery

• Verifying payments and transactions

• Managing returns, refunds, and exchanges

• Communicating order and delivery updates

Account Management

• Creating and managing customer accounts

• Maintaining purchase and order history

• Providing secure account access

• Handling account-related inquiries and requests

Website & Service Improvements

• Improving website performance and usability

• Understanding customer preferences

• Identifying and resolving technical issues

• Improving product selection and customer service

Marketing & Promotional Communications

With your consent where required, we may send:

• Product updates and announcements

• Special offers and promotional discounts

• Newsletters and relevant product information

You may unsubscribe from promotional communications at any time.

Security & Fraud Prevention

We may use relevant information to detect suspicious activity, prevent fraudulent transactions, protect customer accounts, and comply with applicable legal obligations.

3. Information Sharing with Third Parties

IntegMeds does not sell customers' personal information.

We may share limited information with trusted third parties when necessary to operate our services.

Delivery & Logistics Partners

We may provide delivery partners with customer names, contact numbers, delivery addresses, and relevant order details to fulfill purchases.

Payment Service Providers

Payment gateways and financial service providers may process information necessary to complete transactions, confirm payments, and handle refunds.

Customer Support & Service Providers

Authorized service providers may access limited customer information when assisting with technical operations, order management, customer support, or logistics.

Analytics & Advertising Providers

Where applicable, analytics and advertising services may collect information about website visits and interactions, subject to relevant consent requirements and privacy settings.

Legal & Regulatory Requirements

We may disclose information when required by applicable law, lawful government requests, or valid legal proceedings.

We require service providers to handle shared information responsibly and use it only for authorized purposes.

Third-party websites linked from our platform may operate under their own privacy policies. We encourage customers to review those policies before sharing personal information.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, and improve the user experience.

Essential Cookies

These cookies help support core website functions, such as:

• Maintaining login sessions

• Remembering shopping cart contents

• Supporting checkout functionality

• Maintaining website security

Analytics Cookies

Where implemented, analytics tools such as Google Analytics may help us understand website traffic, visitor interactions, and overall website performance.

Advertising & Marketing Cookies

Where implemented, advertising technologies such as Meta Pixel may help us measure advertising effectiveness and understand customer interactions with promotional campaigns.

These tools may process device identifiers, browsing information, and other technical data according to their respective privacy policies.

Where required by applicable law, non-essential tracking technologies will be used only after obtaining appropriate consent.

You can manage or disable cookies through your browser settings, although some website features may not function correctly without essential cookies.

5. Data Security & Confidentiality

IntegMeds takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

Our security practices may include:

• Secure website connections using HTTPS

• Access controls for authorized personnel

• Secure authentication and account management

• Appropriate server and application security measures

• Monitoring and prevention of suspicious activity

• Protection of sensitive transaction information

Access to customer information is restricted to authorized individuals and service providers who require it for legitimate business purposes.

While we take reasonable precautions, no electronic storage or internet transmission method can guarantee absolute security.

Customers are responsible for protecting their login credentials and notifying us if they suspect unauthorized access to their accounts.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Completing orders and deliveries

• Maintaining customer account records

• Processing refunds and resolving disputes

• Meeting accounting, tax, and legal obligations

• Preventing fraud and protecting website security

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

Certain transaction records may need to be retained for legal or regulatory purposes even after an account deletion request.

7. Your Privacy Rights

We respect your rights concerning personal information, subject to applicable laws and necessary verification.

Access & Correction

You may request access to personal information associated with your account and ask us to correct inaccurate or outdated details.

Marketing Opt-Out

You may unsubscribe from promotional emails, messages, or marketing communications.

Account & Data Deletion

You may request the deletion of your customer account and associated personal information, subject to applicable legal, financial, and operational retention requirements.

Consent Withdrawal

Where we rely on consent to process personal information, you may withdraw that consent for future processing.

Account Verification

To protect customer privacy, we may request reasonable identity verification before processing requests involving access, modification, or deletion of personal information.

To submit a privacy-related request, please contact our Customer Support Team using the contact information below.

8. Third-Party Login & Connected Services

If our website offers third-party authentication services, such as Facebook Login or Google Sign-In, certain information may be shared with us by the authentication provider according to the permissions you approve.

You may manage connected applications through the relevant third-party account settings.

If you wish to disconnect a linked account or request the removal of associated information from IntegMeds, please contact our support team.

9. Children's Privacy

Our website is intended for customers who are legally permitted to make purchases.

We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian where required by law.

If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the matter and take necessary action.

10. Updates to This Privacy Policy

IntegMeds may update this Privacy & Confidentiality Policy periodically to reflect changes in our services, security practices, technologies, or applicable laws.

Any updates will be published on this page.

Where required, we will provide additional notice or request consent for material changes to how personal information is processed.

We encourage customers to review this policy regularly to stay informed about our privacy practices.

11. Contact Us

If you have questions, concerns, complaints, or requests regarding your personal information or this Privacy Policy, please contact us:

Business Name: IntegMeds

Website: https://integmeds.bd

Customer Hotline: 09639147470

WhatsApp: 01400309704

Address: Borodeshi, Amin Bazar, Savar, Dhaka, Bangladesh

You may also use the contact form available on our website to submit privacy-related inquiries.

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Thank you for trusting IntegMeds.

We are committed to maintaining the privacy, confidentiality, and security of your personal information while providing a safe, transparent, and reliable online shopping experience.