Terms & Conditions

Welcome to IntegMeds (“we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, https://integmeds.bd, and the purchase of products through our platform.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you disagree with any part of these terms, please refrain from using our services.

1. Product Information

At IntegMeds, we are committed to offering quality natural, wellness, and related products to our customers across Bangladesh.

• We strive to ensure all product descriptions, specifications, images, prices, and availability information are accurate and up to date.

• Product images are for illustrative purposes. Actual colors, packaging, or appearance may vary slightly due to screen settings or manufacturer updates.

• All applicable taxes, including VAT where required, will be charged in accordance with Bangladesh law.

• Customers should carefully review product descriptions, ingredients, usage instructions, and other relevant information before purchasing.

IntegMeds reserves the right to update product information when necessary.

2. How to Place an Order

Customers can purchase products through our official ordering channels:

1. Website: https://integmeds.bd

2. Customer Hotline: 09639147470

3. WhatsApp: 01400309704

4. Official Social Media: Our verified social media channels, where available and linked through our website.

Customers are advised to place orders only through authorized IntegMeds channels.

IntegMeds is not responsible for fraudulent transactions or purchases made through unauthorized third-party sellers, except as required by applicable law.

3. Cash-on-Delivery (COD) Fees & Advance Payment Policy

We offer Cash-on-Delivery (COD) services for eligible orders throughout Bangladesh.

Inside Dhaka

• Base COD Fee: ৳80

• Additional Weight Charge: ৳20 per additional kilogram

Outside Dhaka

• Base COD Fee: ৳130

• Additional Weight Charge: ৳30 per additional kilogram

Advance Payment Requirements

For high-value COD orders, customers are required to make an advance payment before order dispatch.

Order Amount	Required Advance Payment
Above ৳3,000	৳500
Above ৳5,000	৳1,000
Above ৳8,000	৳1,500
Above ৳10,000	৳2,000

The highest applicable advance-payment tier applies to each order.

Official bKash Payment Number: 01318201231

The advance payment must be made through the designated payment channel after order confirmation. The remaining balance is payable upon delivery.

Customers should verify payment instructions with our official support team before transferring funds.

4. Delivery Policy

IntegMeds provides delivery services throughout Bangladesh.

Estimated Delivery Times & Charges

Delivery Location	Estimated Time	Delivery Charge
Inside Dhaka	1–2 working days	৳90
Outside Dhaka	2–3 working days	৳150

Additional Delivery Conditions

• Delivery times are estimates and may vary due to courier operations, weather, public holidays, or other unforeseen circumstances.

• Additional charges may apply to oversized or overweight packages, where disclosed during order confirmation.

• Customers must provide accurate delivery addresses and contact information to ensure successful delivery.

• Special delivery offers, free-shipping promotions, or discounts may be announced through our official channels.

• Any applicable COD handling charges and delivery charges will be communicated before order confirmation.

We will make reasonable efforts to deliver orders within the estimated timeframe.

5. Order Confirmation & Cancellation

Orders are subject to confirmation, product availability, and successful payment verification where applicable.

Customers may request order cancellation by contacting our support team before dispatch.

• Orders that have already been dispatched may be subject to return or cancellation restrictions.

• Advance payments, where collected, will be handled according to the applicable cancellation and refund conditions.

• IntegMeds reserves the right to cancel orders affected by stock shortages, payment issues, suspected fraud, or incorrect information, subject to applicable consumer protection requirements.

Customers will be informed if an order cannot be fulfilled.

6. Customer Support

Our Customer Support Team is available to assist with product inquiries, order information, delivery concerns, and complaints.

Support Hours: 9:00 AM – 9:00 PM, daily.

Customers can contact our team through our official hotline or WhatsApp number.

We aim to provide prompt, transparent, and helpful assistance.

7. Refund & Return Policy

Customer satisfaction is important to IntegMeds. If you receive a damaged, defective, or incorrect product, please contact our support team within 3 days of delivery, along with photographic or video evidence.

Eligible returns and exchanges are handled according to our Refund & Return Policy.

Refund Processing

For approved refund requests:

1. Refunds will generally be processed within 2–3 working days after approval.

2. Customers will receive refund status updates within 7–10 working days.

3. Refunds will be issued through the original payment method, where supported.

4. For applicable customer-initiated returns, delivery charges, service fees, and a 1.85% processing fee may be deducted where disclosed and permitted by law.

5. For verified damaged, defective, or incorrectly delivered products, eligible replacement shipping costs will be covered by IntegMeds.

Refund eligibility depends on the nature of the request and the conditions outlined in our Refund & Return Policy.

8. Pricing, Availability & Corrections

Although we make reasonable efforts to maintain accurate product information, errors may occasionally occur regarding pricing, descriptions, promotions, or stock availability.

IntegMeds reserves the right to:

• Correct inaccurate product information or pricing.

• Update product availability and promotional offers.

• Cancel or decline orders affected by significant pricing errors or unavailable stock, with notification and an applicable refund.

• Adjust product prices in response to supplier costs, taxes, or regulatory changes.

Any change to the total payable amount after order placement will be communicated to the customer for approval before proceeding.

9. Website Use & Intellectual Property

All content published on the IntegMeds website, including logos, graphics, text, product descriptions, photographs, and website designs, is protected by applicable intellectual property laws where owned or licensed by IntegMeds.

Users may access the website for personal, non-commercial purposes.

Without prior written authorization, users must not:

• Copy, reproduce, redistribute, or commercially exploit website content.

• Attempt unauthorized access to our website, systems, or customer information.

• Use the platform for fraudulent or illegal activities.

• Interfere with the website's security or normal functionality.

IntegMeds reserves the right to take appropriate action against misuse of its platform.

10. Privacy & Data Security

We respect customer privacy and are committed to protecting personal information.

Information collected through our website may include customer names, contact details, shipping addresses, order records, and payment-related information necessary to process transactions.

We use this information to:

• Process and fulfill customer orders.

• Arrange delivery and provide customer support.

• Communicate important order updates.

• Improve website functionality and service quality.

• Comply with applicable legal obligations.

We do not sell customer personal information. Information may be shared with authorized service providers, such as delivery partners and payment processors, when necessary to fulfill orders or comply with legal requirements.

For further details, please refer to our Privacy Policy.

11. Limitation of Liability

IntegMeds strives to maintain accurate information and reliable service. However, website availability, delivery operations, and third-party payment services may occasionally be affected by circumstances beyond our reasonable control.

To the extent permitted by applicable law, IntegMeds is not responsible for losses resulting from unauthorized third-party activities, customer-provided incorrect information, or disruptions beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits customer rights or liabilities that cannot legally be excluded under Bangladesh law.

12. Changes to Terms & Conditions

IntegMeds may revise these Terms & Conditions periodically to reflect changes in our services, business operations, or legal requirements.

Updated terms will be published on our official website. Changes will apply prospectively unless otherwise required by law.

We encourage customers to review this page regularly.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of the People's Republic of Bangladesh.

Any disputes arising from the use of our website or services will be handled in accordance with applicable Bangladesh law.

14. Contact Us

For questions, order assistance, complaints, or clarification regarding these Terms & Conditions, please contact us:

Business Name: IntegMeds

Customer Hotline: 09639147470

WhatsApp: 01400309704

Address: Borodeshi, Amin Bazar, Savar, Dhaka, Bangladesh

Website: https://integmeds.bd

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By accessing or using our website, you acknowledge that you have read and agree to these Terms & Conditions, subject to your rights under applicable laws.