Refund, Return & Satisfaction Guarantee Policy
At IntegMeds, customer satisfaction is important to us. We are committed to providing quality products and a reliable shopping experience.
Please review our refund and return policy carefully before placing an order through https://integmeds.bd.
1. Satisfaction Guarantee
We stand behind the quality of our products. If you receive a damaged, defective, or incorrect product, we will arrange a replacement or refund after verifying your complaint and receiving the returned product, where applicable.
For verified damaged, defective, or incorrectly delivered products, we will cover the additional shipping costs associated with providing a replacement.
All returns and refunds are subject to the conditions outlined below.
2. Eligibility for Returns and Exchanges
Damaged, Defective, or Incorrect Products
If you discover any issue with your order after opening the package, please contact our Customer Support Team immediately.
To qualify for a return or replacement:
You must report the issue within 3 days of receiving your order.
Provide clear photographs or video evidence showing the damaged, defective, or incorrect product.
Contact our support team through our hotline, WhatsApp, or official customer support channels.
Return the product with its original packaging and purchase invoice.
The product must be available for inspection and verification.
After reviewing your complaint, our team will determine whether the product qualifies for a replacement or refund.
Non-Returnable Products
Products are generally not eligible for return or exchange for the following reasons:
Change of mind after purchasing.
Personal dissatisfaction with a product's smell, texture, color, or design.
Incorrect product selection by the customer, unless an exchange is approved.
Missing original invoice or packaging, subject to applicable consumer rights.
Incorrect Orders Placed by Customers
If you mistakenly order the wrong product, you may request an exchange.
Such exchanges are subject to management approval, product eligibility, and availability. The customer will be responsible for applicable return and resending delivery charges.
3. Product Return Procedure
Within Dhaka
For eligible returns within Dhaka, our Customer Service Team will arrange product pickup at no additional charge, subject to applicable conditions.
Outside Dhaka
Customers outside Dhaka must contact our support team before returning any product.
For customer-initiated exchanges involving mistakenly ordered products, return and resending delivery costs will be borne by the customer.
For verified damaged, defective, or incorrectly delivered products, replacement shipping charges will be covered by IntegMeds.
Please ensure returned products are securely packaged to prevent further damage during transportation.
4. Refund Policy
Once a return request is received, our team will review the complaint and verify eligibility.
Refund processing: Refund requests will generally be processed within 2–3 business days, subject to verification and approval.
Refund updates: Customers will receive an update on their refund status within 7–10 working days.
Refund method: Approved refunds will be issued through the original payment method, where supported.
Applicable deductions: For delivered orders, refundable amounts may be subject to deductions for delivery charges, service fees, and a 1.85% payment processing fee, where applicable and permitted by law.
Refund approval depends on the product's condition, the reason for return, and compliance with this policy.
5. Customer Support
If you have any questions, concerns, or complaints regarding an order, please contact us using the following information:
Website: https://integmeds.bd
Customer Hotline: +880 9639-147470
WhatsApp: +880 1400-309904
Address: Borodeshi, Amin Bazar, Savar, Dhaka, Bangladesh.
Our Customer Support Team will assist you with return requests, product exchanges, and refund inquiries.
IntegMeds reserves the right to review return and refund requests according to the conditions outlined in this policy. Nothing in this policy limits customers' rights under applicable consumer protection laws in Bangladesh.